DIRECTOR OF MEMBERSHIP
Job Category: Full-Time
Reports to: CEO
ABOUT THE ORGANIZATION
The history of the Regina Board of Trade (now Chamber of Commerce) dates to the initial formation of the town back in the early 1880s with some of the earliest references being back in 1881. Fast forward to today and the Regina & District Chamber of Commerce essentially exists for the same reason:
4 Strategic Priorities
- Leading Voice – The Chamber advocates boldly on business issues, is a winning advocate, and sought after partner of choice.
- Strong Brand Value – The Chamber has a refreshed brand identity and is respected as a credible and inclusive leader and collaborator.
- Strategic Engagement – The Chamber focuses on business issues, actively listens to members, and always keeps its members engaged.
- Aligned Organizational Capacity – The Chamber has the right team and skills in place to achieve its vision.
ABOUT THE POSITION
This position reports to the CEO and is responsible for the development and execution of the RDCC Membership Strategy, which includes the development and implementation of recruitment, retention and engagement of members.
PURPOSE OF THE ROLE
The purpose of the Director of Membership role is to monitor and manage RDCC relationships with its members, with the goal of recruiting new members, retaining current members and engaging both potential and current members.
The Director of Membership is responsible for monitoring the value and effectiveness of member benefits and developing and securing new benefits that help to recruit, retain and engage members. The role is also jointly responsible for expanding and update programming to maintain and attract members including small/medium sized enterprises.
ROLE EXPECTATIONS AND ACCOUNTABILITIES
Membership Recruitment
- Identifies new members and designs and implements a specific outreach strategy to secure new members and increase RDCC’s member base.
- Assesses/evaluates the value proposition of membership and works collaboratively and creatively with other members of the Team to enhance the value proposition.
- Works to identify and secure new member benefits, to increase the value of RDCC membership for members.
- Owner of the entire new member on boarding process
Membership Engagement and Retention
- Develop and implement membership engagement strategy, to increase RDCC member attraction and retention.
- Evaluates the recruitment results monthly; pivoting where required.
- Identifies and contacts business decision-makers to market the activities and benefits of
the RDCC.
- Contacts members on a regular basis to identify business challenges and opportunities.
- Informs the CEO of issues and concerns raised by the business community and/or of any significant changes in the contacts of key business members to ensure the CEO is aware of potential issues among members.
- Provides oversight and guidance to the Administration Assistant to ensure timely processing of membership invoices, collection of dues and other administrative functions including monthly reports on membership stats including recruitment, retention and engagement.
- Reviews and reports on Chambers Plan members and ensure all members on the plan have an up-to-date membership.
There may be other duties, responsibilities and/or projects assigned as required by the CEO
ORGANIZATIONAL BEHAVIOURAL COMPENTENCIES
Communication – Expresses and transmits verbal and written information with consistency and clarity: uses active listening techniques to effectively understand feedback; summarizes and presents information adapting to the audience; strategically communicates for maximum results raising probing questions; and develop required presentations and reports.
Results Oriented – Focuses on desired outcomes by meeting and/or exceeding performance standard/targets; following through on commitments; setting challenging goals, ensuring quality standards are met.
Problem Solving – Considers issues from various angles, anticipates and handles obstacles, develops multiple solutions and adapts approach; analyzes complex issues to develop solutions that are considered forward thinking and best practice.
Team Player– Works collaboratively and cooperatively with team members to find solutions and reach common goals; makes time for others and keeps people informed on important issues; contributes to a positive team atmosphere and culture; values diversity of thinking and perspectives in others; and listens to people’s concerns, opinions or suggestions.
Interested in joining the team? Applications can be submitted to pgreensides@reginachamber.com
